Notes.
Things I’ve written, made, tested, and learned. Most come out of the day job, a vendor call, or a decision I had to defend to someone who did not care about the technology.
Notes and projects
Short takes
One paragraph each. What you see here is the whole take.
A demo has no audit trail
Every AI pilot looks good in the room. The question that kills it six months later is who changed what, when, and whether you can reconstruct the state a decision was made in.
Least privilege is the whole AI strategy
Give a model the access a new hire would get in week one. If that makes the use case pointless, the use case was never going to survive review anyway.
Nobody was ever replaced by a ticket router
We routed tickets automatically and volume fell by about a third. The automation didn’t take a job. It took the part of the job that made people want to leave.
The procedure exists because someone already found out
The most useful thing naval nuclear power gave me for enterprise IT, and the reason I don’t trust a system that can’t explain itself.
Losing a billion dollars mid-program teaches you sequencing
A rescission doesn’t cut your plan by a share. It deletes whatever you hadn’t started yet. The order you chose a year earlier was the entire decision.
A little about me
I’m Michael Gross. I’ve spent twenty-plus years working with technology, from naval nuclear power and federal healthcare IT to helping organizations put technology to work.
Something I’m working on
What does AI actually know about a business, and does it get it right? That question turned into a GEO Review, a practical look at how a business shows up in AI search.